Shipping policy
At Catigy, we strive to provide the best possible service to our customers. Our shipping policy outlines our practices and policies regarding the processing and shipping of your orders.
- Processing Time
We typically process orders within 1-3 business days. If there is a delay in processing your order, we will notify you via email.
- Shipping Options
We offer a variety of shipping options, including standard shipping and expedited shipping. The shipping cost and estimated delivery time will vary depending on your location and the shipping option you choose.
- Shipping Rates
We offer free shipping for all orders placed within the Continental US. For orders outside the Continental US and International orders, the shipping rate will vary depending on your location and the size and weight of your order.
- International Shipping
We offer international shipping to select countries. The shipping cost and estimated delivery time will vary depending on your location and the shipping option you choose. Please note that you may be responsible for customs duties and taxes upon receipt of your order.
- Order Tracking
We provide tracking information for all orders. You will receive an email with your tracking number once your order has shipped.
- Delivery
We are not responsible for any lost or stolen packages. Please make sure to provide a secure delivery location and track your package to ensure timely delivery. Please inspect packages on arrival for damage.
- Returns and Exchanges
Please refer to our Return Policy for information on returns and exchanges.
- Changes to Shipping Policy
We may update our Shipping Policy from time to time. We will notify you of any material changes by posting the updated Shipping Policy on our website.
If you have any questions or concerns about our Shipping Policy, please contact us at support@catigy.com.