How to cancel or return my order

Before you start, check that your return is eligible:

  • It has been 30 days or less since your order was delivered
  • The heat seal is unbroken (product is unopened)

If both apply, you're good to go. If either condition isn't met, we're unable to accept the return shipment for health and safety reasons.

To cancel an order


Orders can only be cancelled before they ship.

Step 1. At account.catigy.com/orders, log in or create an account with the email you used to place your order.


Step 2. Find your order and click "Cancel items".

Step 3. On the next page, click "Review Changes".

Step 4. On the pop up, click "Send Request".


Step 5. Cancellation requests are typically addressed before the order ships. You will receive an email once your request has been processed confirming that your order has been cancelled. This email may go to spam.

Step 6. Your refund will be issued to your original payment method within 10 business days.

If your item has already shipped, you must request a return.

To return an order


Step 1. At account.catigy.com/orders, log in or create an account with the email you used to place your order.


Step 2. Find your order and click "Return Items".



Step 3. Select a return reason from the dropdown, then click "Review Changes".



Step 4. On the pop up, click "Send Request".


Step 5. Within 48 hours, we'll review your request and email you next steps from an @catigy.com address. Check your spam if you don't hear back in time.

Step 6. Once your return is confirmed, we will email you a prepaid return label. Pack the item securely and drop it off.

Step 7. Once we receive and inspect the item, your refund will be issued to your original payment method within 10 business days.


EU customers: You have 14 days from delivery to request a return. Return shipping costs are your responsibility.

Received a damaged or tampered item? If your order arrived opened, damaged, or significantly delayed through no fault of your own, different terms may apply. Contact us at info@catigy.com with a photo of the item and packaging and we'll make it right.


For full details, see our Return Policy.